Delivery & returns

Delivery

The checkout shows the available service, price and current estimate for your address. Unless we agree otherwise, we will deliver within 30 days after the contract is formed. If delivery is materially late, contact support@gearpress.co.uk.

Change-of-mind cancellation

For most goods bought online, tell us within 14 days after the day you receive them if you want to cancel. You do not need to give a reason. If one order is delivered in separate parcels, the period starts after the last parcel arrives.

Email us a clear statement or use the model form below. We will give you the return instructions and return address. Send the goods back within 14 days after telling us. You normally pay the direct return postage for a change-of-mind return. Please keep proof of posting.

You may inspect and try on an item as you would in a shop. We may reduce the refund if handling beyond that has reduced its value.

Refunds after cancellation

We refund the product price and the cost of our least expensive standard delivery option. We use the original payment method unless you agree otherwise. We may wait until we receive the goods or you provide evidence that you sent them. The refund is then due without undue delay and no later than 14 days.

Faulty, damaged or incorrect goods

Contact us promptly with the order reference and a clear description of the problem. We will arrange the remedy the law requires, which may include repair, replacement, a price reduction or refund. We cover reasonable return costs for goods that are faulty, damaged, incorrect or not as described. Normal wear, accidental damage and failure to follow care instructions are not product faults.